FREQUENTLY ASKED QUESTIONS


Do you ship your vehicles internationally?

Yes, we can ship virtually anywhere in the world. We ship internationally via DHL Express, which is an air shipment, so typically it only takes a few days to reach you regardless of where you are in the world. International shipping cost for a Rover is usually around $350 USD.


How long will it take to receive my Rover?

Typically we can hold a lead time of 4 weeks, so it'll take 4 weeks from the time you place your order to the time your order reaches you.


Is the Rover Street Legal?

The short answer:  Yes, in most states, with a few simple factory modifications to the vehicles programming. 

The long answer:  Oddly enough the laws associated with legal street use of the Rover vary from state to state in the US. In most states the Rover is permitted to ride on the shoulder of the road, just as you would a bicycle. It normally does not require vehicle registration or proof of insurance, so you can simply take it out and ride it without having to mess with the DMV, again just as you would a bicycle. Here's the caveat, nearly every state has a different top speed limit for this type of vehicle, and in many states the Rover may be too fast in its "uncorked" form. The good news is that this problem can be easily addressed - the Rover's control system can be digitally adjusted by the factory to limit the top speed to ensure that it conforms with specific state regulations. We're happy to make these modifications for you at no additional charge, just check your local laws and let us know that you want it done.


Does the Rover coast when I release the throttle?

Yes, the Rover coasts freely when you release the throttle (i.e. "freewheeling"). It does not have compression braking like a gas car or motorcycle has. We could program a form of compression braking into the vehicle if we wanted to, but freewheeling is awesome, so we don't. It also coasts freely when the power is off, meaning it's real easy to push around with you while you're walking.


I noticed the Rover only has one disc brake in the front. How does the rear brake work?

The rear brake is called a Regenerative Interlock, and it engages via an electric pressure switch that's integrated into the front brake lever.  When the Interlock is activated it actually turns the motor into a power generator and feeds energy back to your battery as you slow down. The Interlock engages via light depression of the front brake lever, so the rear brake activates just before the front brake pads touch the brake rotor. Aside for the braking system being extremely effective and reliable, it also offloads work from the front brake pads allowing them to last much longer.


Can the battery be removed or upgraded?

Yes, the battery can be removed very easily. It takes about 5 minutes to remove the battery. And yes, the control system in the Rover is capable of accepting future battery upgrades without any modifications between 36 V and 50 V nominal voltage.


I weigh 250 lbs, will the Rover work for me?

Yep, no sweat. All of our Rovers are built almost entirely of aircraft grade aluminum, making them extremely strong and durable. They can handle 250 lbs without issue. Additionally, they are extremely powerful, so you'll have no problems with acceleration or hill climbing. Check the "Specifications" section of the Rover model you're interested in to determine maximum weight limits.


HOW DO I PURCHASE A ROVER?

The Rover is a very special vehicle that's hand built just for you. Your Rover is built to order, meaning that we don't start building your Rover until you tell us you want one. As such, the order process might look a little different than ordering new shoes from Amazon, but special outcomes require special efforts.

Here's how it goes:

1)  Fill out and submit the Order Inquiry Form on our website.

The Order Inquiry Form can be found at http://www.works-electric.com/order/

Once we have received your order inquiry we will contact you with information on the contents of your inquiry, including availability and lead time.

2)  Your order is reserved.

Once the contents of your order have been finalized and you have given us approval to move forward with the order we will email you your formal invoice and reserve your order in our production schedule.

3)  1st payment is made.

A 1st payment of half the total amount is made. There are 3 options available for making your 1st payment:

  1.  Paypal - we will send you a Paypal invoice that can be paid via debit or credit card.
  2.  Credit Card - we can take your credit card information over the phone.
  3.  Mail a Check (domestic orders only).

Please specify which payment option you would like and we'll assist you through the process.

4)  Your order is built.

After we receive your first payment we begin building your Rover. During this process we will periodically snap a few pictures from the shop and email them to you, so you can actually see your vehicle being built in real time!

5)  2nd payment is made.

Once your order is completed we will invoice you for the remaining amount. The 2nd payment can be paid the same way as the 1st payment.

6)  Your order is shipped.

Domestic = UPS Ground

International = DHL Express (air)

Typical shipping time to your door = 3-4 days